Customer Support

Our hours are 9:00 AM to 5:00 PM (Monday through Friday)

Our Commitment to Our Customers

JourneyGuide customer support is dedicated to your success with  your clients. We deliver support to you is several ways. First, we are available through the phone to answer any last second questions you have either completing a plan or preparing to meet with a client. Second, you can access us via our chat bot to answer any questions during weekly business hours. We have a customer support team that is knowledgeable about our product and the various ways you can complete our plans t get your clients through retirement with confidence. And third, you can reach us via email with any questions you have around the best way to complete retirement plans that maximize your clients’ portfolios, annuities and social security benefits.